Degree in Health Engineering La Salle Campus Barcelona

Bachelor in Health Engineering

Lead the technological advances that will define the medicine of the future.

Patient Experience

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Description
The course provides basic knowledge on the key concepts of patient experience to ensure better person-centred care, highlighting the main dimensions, roles and factors that improve user satisfaction and experience in Health Centres. The impact of patient and family-centred care is also explored, addressing the different key dimensions from the patient's perspective, and knowledge of the tools necessary for managing patient satisfaction and experience. The course is designed to allow students to reflect on current knowledge of patient experience and its principles, as well as to acquire practical knowledge and skills in the application of the tools and methodology that allow them to develop a project to manage the experience of users of health services: identify and promote strategies and tools to support patient-centred care and its impacts on addressing the values, preferences and needs expressed by the patient.
Type Subject
Optativa
Semester
Second
Credits
3.00
Previous Knowledge

No previous knowledge is required.

Objectives

1. To know and use appropriate terminology related to patient experience
2. To apply appropriate techniques and tools related to patient experience to different challenges related to the person being cared for and their interaction with health services.
3. To integrate and share learning clearly, both in oral and written expression, after analysing and summarising information and evidence of the patient experience.

Contents

1. Background: user experience, customer centricity, and patient experience
2. Patient-centred care and the evolution of patient experience
3. Basic principles and elements that influence patient experience, the “patient journey”
4. Patient experience management, dimensions, tools and methodologies to investigate, evaluate and manage patient experience (HCD, design thinking, evidence-based design, co-design, qualitative research, PREMS, NPS, etc.)
5. Humanisation of care, patient participation in decision-making, and collaboration
6. The culture of the organisation and comprehensive management of patient experience
7. Current and future challenges of patient experience

Methodology

The Patient Experience course is taught by combining different teaching methodologies, from the master class to transmit the fundamental theoretical concepts of the course, to practical sessions where challenges related to patient experience are raised.
The course will be based on “real-world” professional situations where the focus of the patient experience is and can be applied, as well as a series of methods including assigned readings, discussion-oriented lectures, mini exercises based on “cases” and a brief field work “experiment” outside of class.

Evaluation

Ordinary call: The final evaluation will be based on (1) the involvement/participation in class, (2) the individual written report, (3) a team project and (4) the individual performance in the group presentation. To pass the course, the final grade must be equal to or greater than 5. Otherwise, the course will be failed and the student must appear in a second call.

Extraordinary call: For the second call, the grades of the approved parts will be maintained. The second call will consist of a theoretical exam on the knowledge of the contents presented in the course.

Evaluation Criteria

Check the electronic folder for the course.

Basic Bibliography

Check the electronic folder for the course.

Additional Material

Check the electronic folder for the course.