Description
The subject introduces students in the role that IS (Information Systems) and ICT (Information and Communications Technologies) plays in organizations, mainly in companies. IS/ICT concepts are studied, as its management in companies, the business strategy in relation to IS/ICT, system architectures, applications of business management, the importance of the e-business in companies and its relationships with clients, suppliers, partners and employees, and finally the globalization impact in the IS/ICT management.
Type Subject
Tercer - Obligatoria
Semester
First
Course
4
Credits
4.00

Titular Professors

Previous Knowledge

None

Objectives

The main goal of the subject is to place students in context of organizations or companies where they will work, and in their activity to integrate the IS/ICT in business processes of the company to improve the efficiency of this one, as well as the competitive position in the industry sector.

It is also intended that students will know the components of IS/ICT management, both internal aspects of the company (organization, persons, economic resources, etc.) and externals (industry sector aspects, ICT market, etc.), in order that IS/ICT investments and expenses will be optimized.

The objectives to be achieved for students with the subject are:

1.- To know the IS/ICT role in the organizations and its influence in the competitive strategy of companies.
2.- To understand system architectures of the companies and relationship with their clients, suppliers, partners and employees.
3.- To know ERP, SCM, CRM, e-Commerce and DSS solutions.
4.- To know IS/ICT planning and implementation processes in the companies.
5.- To understand IS/ICT management challenges in the business environment.
6.- To promote the active participation of students, based on the contributions made by students during class sessions.
7. To encourage critical reasoning by means of ‘Peer Assessment’.

Contents

General description of content by themes or thematic units:

1. Introduction and components
2. Competitive strategy
3. Business systems
4. CRM
5. ERP
6. eComm
7. EIS
8. Strategic planning
9. Safety and ethics
10. ICT Management, main
11. ICT Management, trends

Methodology

Student learning is implemented in class sessions where teachers launch, in the first part of the session, a whole set of core ideas on a topic and a synthetic explanation of some of the concepts and developments associated with each of these ideas. Thus, it is expected that the students will ask in class the rest of the concepts that the teachers have not explicitly explained, as well as additional questions that may arise from the student's personal interest. If any of the concepts that were expected to arise in class via student questions have not been asked, it is the teacher who indirectly throws the question to the students so that those ideas are exposed in the class session. This form of work is implemented to promote the active participation of the students, as well as their critical thinking and teamwork.

A second part of the class session is devoted to monitoring the project that is assigned to a group of 3 or 4 students, so that the teacher can monitor the progress that the group is making, guiding and solving the doubts that eventually they emerge. Given the pedagogical orientation of the subject, this part of the session is a key element, since the student interacts and works with peers developing a series of relevant competences (similar to the way of acting in the world of work), while an expert (the teacher) acts as an advisor to help the student's educational progress.

Evaluation

1. The course is evaluated from a final project where the student, integrated into a group of 3 or 4 students, must deliver and present a project that has been defined in the first class sessions of the subject, where they must demonstrate that they have reached the knowledge and skills of the subject. In each of the sessions, some time is reserved within the class session so that teachers can monitor the project. The project must be defended in front of the teacher and the rest of the students after completing the class sessions of the subject. All students must intervene in the oral presentation of the project and must answer the questions that they are asked from teachers and the rest of the students.

2. In order to pass the subject, and given the methodology used, the student must necessarily attend a minimum of 8 of the 12 class sessions.

3. In order to determine the final grade for the course, teachers will take into account the student's active participation in class.

4. Students will assess their pairs (‘Peer Assessment’), in order to achieve the competences provided by this activity. This task could increase the initial final qualification in case the result of the assess is close enough to the teachers’ assessment. A rubric will be provided to the students in order to assess the projects.

Evaluation Criteria

1. Know the role of IS / ICT in organizations and its influence on the competitive strategy of companies.
2. Understand the systems architectures of companies and the relationship with their customers, suppliers, partners and employees.
3. Know the range of technological solutions available in the market.
4. Know the strategies for the deployment of IS / ICT in companies.
5. Understand the challenges of IS / ICT management in the business environment.
6. Promote the active participation of students based on the contributions made by students during class sessions.
7. To encourage critical reasoning by means of ‘Peer Assessment’.

Basic Bibliography

Laudon, K.C. and Laudon J.P., Management Information Systems. 12th ed. Pearson, 2012.

O’Brien, J. and Marakas, G., Management Information Systems. 8th ed. McGraw Hill, 2008.

Additional Material