This course aims for students to know and become familiar, through practice, with:
a) conflict analysis, methods of resolution, and their functioning
b) interest-based negotiation techniques, communication skills, and the roles of the parties and the neutral third party
c) the creation of cooperation frameworks, the design of agreement management strategies, and the integration of cultural differences
Mastering these tools, with a multidisciplinary approach and within the context of the humanistic education obtained in the Degree, will allow students to address conflict resolution constructively and creatively, focusing on the parties? interests and value contribution.
The training approach will be primarily practical, oriented toward handling political, social, and economic conflicts.
Skills training will include those specific to the neutral third party as well as to the conflicting parties.
ZERO POINT: WHAT HAS CHANGED? Introduction, objectives, and overview
UNIT 1: THE PROBLEM: CONFLICT ANALYSIS, METHODS OF RESOLUTION AND AGREEMENT MANAGEMENT, AND THEIR FUNCTIONING
Topic 1: CONFLICT ANALYSIS
1.1 The first strategic decision: diagnosis and treatment
1.2 How to analyze a conflict? Compass
1.3 Types of conflict: characteristics
1.4 Case study: learning from history
1.5 Case study: learning from current events
Topic 2: METHODS OF RESOLUTION AND AGREEMENT MANAGEMENT
2.1 Mediation: what it is and what it is not, what it is for and what it is not for
2.2 Resolution methods: when to use them, for what and which ones
2.3 Culture of Peace: a cultural shift
2.4 Case study: restorative justice
2.5 Case study: transitional justice
Topic 3: THEIR FUNCTIONING
3.1 How does it work in practice? Phases and roles
3.2 What to learn? Trust, process, and agreement
3.3 Importance of logistics
3.4 Case study: community mediation
3.5 Case study: business mediation
3.6 Social mediation: the added value of social work in mediation. Mediation as a specific professional action in Social Work.
UNIT 2: TOOLS: NEGOTIATION TECHNIQUES, COMMUNICATION SKILLS. THE PARTIES AND THE NEUTRAL
Topic 1: NEGOTIATION TECHNIQUES
1.1 The problem
1.2 The method
1.3 Yes, but
1.4 Case study: commercial negotiation map
1.5 Case study: political negotiation map
Topic 2: COMMUNICATION SKILLS
2.1 Active listening: the value of silence
2.2 Neuro-linguistics: the power of words
2.3 Non-verbal communication
2.4 Case study: obtaining information through dialogue
2.5 Case study: studying our own gestures
Topic 3: THE NEUTRAL
3.1 What does the neutral do? Role, powers, and limits. Confidentiality.
3.2 How do they do it? Micro-techniques
3.3 How to choose?
3.4 Case study: micro-techniques
3.5 Case study: who and why?
UNIT 3: COOPERATION, STRATEGY, AND CULTURAL DIFFERENCES
Topic 1: WHY COOPERATE?
1.1 The prisoner?s dilemma
1.2 In practice: vs. the chicken dilemma
1.3 The use of asymmetric information in practice
1.4 Case study: political negotiation; strategy design
1.5 Case study: negotiation on ethical issues; manipulation
Topic 2: STRATEGY
2.1 Strategy as a global plan: preliminaries, method, and development
2.2 Method choice
2.3 Development
2.4 Case study: a historical case
2.5 Case study: a political case
Topic 3: CULTURAL DIFFERENCES
3.1 Cultural dimensions vs. cultural differences
3.2 Analysis of cultural dimensions
3.3 Usefulness in negotiation and mediation
3.4 Case study: Europe vs. Asia
3.5 Case study: Anglo-Saxons
EPILOGUE: GENEROUS INTELLIGENCE
Outtakes
Regular exam session:
To be assessed in the regular session, students must have completed all activities subject to evaluation. Evaluated activities must be submitted by the deadlines set by the professor. If, for a duly justified and communicated reason, the activities could not be submitted within the set period, they may be submitted before the date of the course exam, so that the professor can grade them, although in this case the professor is not obliged to send comments to the student about these activities. On the other hand, the student has the right to take the final written exam even if they have not submitted all other evaluated activities, but the final course grade will only be calculated if all activities have been submitted, according to the evaluation criteria and weighting established in this syllabus. If any evaluated activity has not been submitted or completed, the record will state ?Not presented? for that session.
Extraordinary exam session:
The evaluation criteria are the same as in the regular session, so all evaluation activities considered during the course must be submitted. Grades from completed activities (including the final written exam) will be kept while waiting for the pending activities to be completed. The same weighting criteria as the regular session will apply. This measure only applies in the current academic year, so failure to pass the extraordinary session will require retaking the entire course upon re-enrollment.
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