Bachelor in Digital Business Design and Innovation

Get ready to lead digital transformation, develop innovative projects, and become an entrepreneur in the field of technology business

E-commerce

Description: 

Internet has changed the way companies do business, creating new opportunities for those that can adapt their business model or develop new revenue streams. The main objective of this course is to introduce undergraduate students to the key concepts, tools, and approaches of eBusiness and eCommerce. To achieve this, students will be asked to develop a complete strategic plan for a specific eCommerce.

Type Subject
Obligatoria no de Primer
Semester
Second
Course
2
Credits
6.00
Previous Knowledge: 

N/A

Objectives: 

By the end of this course, students will be able to design, build, and justify an end-to-end e-commerce project by translating a value proposition and brand into a functional e-commerce store. They will understand and apply the full funnel (traffic → landing → product → cart → checkout → post-purchase) and interpret essential KPIs to make informed decisions related to UX, pricing, and campaigns. In addition, they will develop an operational understanding of the business (suppliers, logistics, margins, and risks), integrating cross-cutting topics such as legal considerations, sustainability, and crisis management through micro-challenges and applied discussions.

Contents: 

Program Structure


  1. Brand foundations (identity, value proposition, wireframes)
  2. Customer intelligence (personas, empathy map, customer journey)
  3. UX/UI + key page prototypes (Home / Category / Product page)
  4. Store build I (structure, products, navigation, trust pages)
  5. Supplier research and pricing (suppliers, MOQ, lead times, margins)
  6. Logistics and operations (shipping, returns, costs, risks)
  7. SEO for e-commerce (keywords → architecture → copy)
  8. Analytics stack and compliance (events, funnel, cookies/privacy checklist)
  9. Acquisition and campaign design (offer, creatives, measurement/UTMs)
  10. Data-driven decisions (funnel diagnosis + action plan)
  11. Retention and CRM (core flows: welcome / abandoned cart / winback)
  12. Crisis and sustainability (simulation + communication + store updates)
  13. Scaling and boardroom-style final (final presentation as an executive committee)

Methodology: 

The course is delivered through weekly 4-hour sessions. Each class combines conceptual content with hands-on team work to develop, incrementally, a core project: a functional e-commerce store built from a defined value proposition and brand.

Each session follows a fixed rhythm of 1 hour of content + 1 hour of workshop, repeated twice. The content blocks introduce frameworks, cases, and short demonstrations; the workshops are used to apply the concepts and produce concrete deliverables as a team.

The project progresses through realistic increments, where each submission adds one piece to the system (key page prototypes, store structure, a basic keyword map, unit economics and pricing, campaign drafts, and KPI reading to propose improvements). Complementary topics such as legal considerations, sustainability, crisis management, and responsible use of applied AI are addressed through micro-challenges and brief discussions within the workshops.

In addition, students will complete individual learning activities to strengthen autonomy, professional judgment, and e-commerce vocabulary. By the end of the course, students should be able to design, build, measure, and justify an end-to-end e-commerce project, connecting strategy, user experience, operations, and data.

Evaluation: 

Attendance and Punctuality (10%)
Arriving more than 5 minutes late will be considered an absence. Three absences are allowed without penalty. The 4th absence will result in a penalty of −0.5 points, and the 5th absence will result in a score of 0 for this component.

Initial or Diagnostic Assessment (ungraded)
After the first session, each team will present its initial e-commerce proposal in class. The purpose is to identify the project’s starting point and receive feedback before the assessed submissions begin.

Individual Activities (30%)
Two individual activities will be completed, each worth 15%:

Individual Assignment 1 — Steal Like a Strategist: Personal Ecommerce Benchmark Audit.

Individual Assignment 2 — Build Your Dream Ecommerce: Personal Brand Vision Board.

Instructions and rubrics will be published with each activity.

Continuous Project Assessment (30%)
Six group sprints will be completed, each worth 5%:

Sprint 1 — Brand → Store Structure → First Products.

Sprint 2 — Customer Understanding → Journey → Store Requirements → Wireframe Update.

Sprint 3 — Structured UX/UI Proposal.

Sprint 4 — Develop the Ecommerce Store Platform, including the Midterm Presentation.

Sprint 5 — Positioning Development and Tracking Implementation.

Sprint 6 — Go-to-Market Strategy.

All submissions are mandatory. The first missed submission will not incur an additional penalty; from the second missed submission onwards, 0.25 points will be deducted for each submission not completed. Brief team progress reviews may also be carried out.

Final Project Submission (30%)

10%: written report.

10%: final presentation and defence.

10%: individual Peer Evaluation.

All team members must participate in the preparation and defence of the project. The Peer Evaluation will assess individual contribution, task completion, collaboration, responsibility, and the quality of each member’s contributions, supported by specific evidence.

Retake Assessment
The retake assessment will be completed individually in July through a project related to the e-commerce project developed during the course. It must demonstrate the application of the knowledge acquired and include the value proposition, target audience, store structure, user experience, platform, positioning and go-to-market strategy, performance indicators, and justification of the decisions made.

The retake project will have a specific brief and rubric. The maximum grade available through the resit assessment will be 5 out of 10.

Use of Artificial Intelligence
The use of generative AI is permitted throughout the entire process, in accordance with Level 5 of the AIAS scale, for individual activities, group sprints, the Midterm Presentation, the final project, and the resit assessment.

Each submission must include an Artificial Intelligence Use Declaration indicating:

  • Tools used.
  • Purpose of use.
  • Stages or sections in which AI was used.
  • Prompts or instructions applied.
  • Results generated.
  • Verification and checks carried out.
  • Human decisions made.
  • Proposals accepted, modified, or rejected, together with the reasons for those decisions.

In group work, each member’s involvement must be identified when AI tools have been used differently by different team members. Students are responsible for the quality, accuracy, coherence, and reliability of the submitted work. Final decisions must be made by students and must be justified.

Evaluation Criteria: 

1) Class Attendance (10% of the final grade) — Highly Significant

Punctuality is mandatory. If a student arrives late, this is considered disruptive to the learning environment. If a student arrives more than 5 minutes late, they will be marked absent and will not be allowed to enter the classroom until the next break. The same rule applies when returning from breaks: if the student returns late, an absence will be recorded.

Three absences are permitted without penalty or the need to provide medical or other justification. Any justified absence must be managed through the academic tutor. The student must email their tutor, copying the lecturer, to request approval of the absence.

  • 4th absence: deduction of 0.5 points.
  • 5th absence: the student receives 0 for the attendance component.

Note: From the 5th absence onwards, the situation is considered serious and the student may be at risk of failing the course.

Only in exceptional circumstances, when the absence has been authorised by the tutor and communicated to the lecturer in advance, may the student join the class online. This arrangement must be confirmed before the session.

2) Individual Activities (30% of the final grade) — Highly Significant

During the course, students will complete two individual activities. The lecturer will provide the instructions, assessment criteria and submission deadlines at the appropriate time.

3) Continuous Assessment of the Core Project (30% of the final grade) — Highly Significant

The core project is developed through 6 submissions, alternating between “Light” and “Advanced” submissions. The Mid-Term is included as one of these submissions.

Submission policy — mandatory

All submissions must be completed.

  • If 1 submission is missed, there will be no impact on the final continuous assessment grade.
  • From the 2nd missed submission onwards, 0.25 points will be deducted from the continuous assessment grade for each submission not completed.

Graded submissions

All 6 submissions will be graded, including the Mid-Term. All graded submissions will carry the same weight within the continuous assessment component. The lecturer will provide advance notice of the dates of assessed presentations.

In-class monitoring — formative assessment

At the beginning of selected sessions, one group may be chosen at random to give a brief presentation on the progress made since the previous session. These presentations are intended for monitoring and feedback purposes and may influence the assessment of the team’s progression.

Mid-Term

The lecturer will provide detailed information on the Mid-Term instructions, format and assessment criteria at the appropriate time.

4) Final Submission of the Core Project (30% of the final grade) — Highly Significant

  • 15%: Written submission.
  • 10%: Presentation.
  • 5%: Feedback from team members, completed individually.

Retake Policy

Students who fail the course and are required to complete a resit will be assigned an individual piece of work, which must be submitted during the resit period in July. The lecturer will provide detailed information about the resit process. In all cases, the maximum final course grade available through the resit will be 5.

Students who do not pass the course must complete an individual resit project during the established resit period.

The resit project will be related to the e-commerce project developed during the course and must demonstrate the integrated application of the knowledge, competences and learning outcomes addressed in the course.

The resit activity will have its own brief, assessment criteria and rubric. The project must be completed and submitted individually, even though it is related to the group project developed during the course.

Artificial intelligence may be used in the resit project under the same conditions established for the other activities. Students must declare the purpose of its use, the prompts used, the results obtained and the human decisions made.

The maximum grade available through the resit assessment will be 5 out of 10.

Use of AI Tools

If AI tools are used in any activity, students must include a paragraph explaining what the AI was used for and which prompts or instructions were used to obtain the results. Failure to do so constitutes a breach of academic integrity policies.

This course adopts Level 5 of the AIAS scale: full use of artificial intelligence, with additional requirements regarding transparency and academic responsibility.

Students may use generative artificial intelligence tools throughout all stages of individual and group activities, including ideation, planning, initial research, organisation, writing, content creation, review, analysis and improvement of results.

The use of artificial intelligence must always be declared. Each submission must include a section entitled “Artificial Intelligence Use Declaration”, indicating:

  • The AI tool or tools used.
  • The purpose for which each tool was used.
  • The prompts, instructions or guidance entered.
  • The parts of the activity in which AI was used.
  • The results generated or modified using AI.
  • The checks carried out to verify the accuracy, relevance and quality of those results.
  • The decisions made directly by the students, specifying which AI proposals were accepted, rejected or modified, and why.

Artificial intelligence is considered a support and co-creation tool. Responsibility for the submitted content, its accuracy, its academic quality and the final decisions always lies with the students.

For group activities, a joint declaration of AI use must be submitted. When individual team members have used these tools in different ways, the declaration must also specify who used each tool and for what purpose.

In peer assessment or Peer Evaluation, AI may be used to organise or formally improve the written feedback. However, the assessment of each team member’s contribution, the evidence provided and the final decision must reflect the student’s own personal judgement.

Basic Bibliography: 

No textbook is required. All the relevant information will be provided during the sessions and through the online platforms available. Students should bring their laptops to all sessions. Recommended Readings: - ECONOMIST (2013). Alibaba: The World's Greatest Bazaar [online]. Last accessed 26 March 2013 at: ht tp://www.economist.com/news/briefing/21573980-alibaba-trailblazing chinese-internet-giant-will-soon-go-public-worlds-greatest-bazaar. - Webs Analytics 2.0: The art of online accountability & science of customer centricity (paperback) by Avinash Kaushik (2009). Recommended Blogs: - www.kaushik.net: Avinash Kaushik blog. Digital Marketing Evangelist for Google. - https://contentmarketinginstitute.com/?s=analytics : Content Marketing Institute.

Additional Material: 

No textbook is required. All the relevant information will be provided during the sessions and through the online platforms available. Students should bring their laptops to all sessions. Recommended Readings: - ECONOMIST (2013). Alibaba: The World's Greatest Bazaar [online]. Last accessed 26 March 2013 at: ht tp://www.economist.com/news/briefing/21573980-alibaba-trailblazing chinese-internet-giant-will-soon-go-public-worlds-greatest-bazaar. - Webs Analytics 2.0: The art of online accountability & science of customer centricity (paperback) by Avinash Kaushik (2009). Recommended Blogs: - www.kaushik.net: Avinash Kaushik blog. Digital Marketing Evangelist for Google. - https://contentmarketinginstitute.com/?s=analytics : Content Marketing Institute.