Focused from the perspective of complying with customer service and business needs, this subject introduces the student to the concepts and advanced knowledge of logistics strategy in its deployment of the strategies of the different functional areas: planning, purchasing and procurement, storage and distribution.
This second part of the strategic direction also studies what is the management of customer service, process management, Demand Planning and how to make a budget for the different functional areas.
Professors
No particular prior knowledge is required
The objectives are as follows:
- to train professionals capable of analyzing, developing, and managing the supply chain as a competitive advantage for the company, leading the technological and operational changes required to achieve this.
- To train professionals capable of managing the company’s supply chain areas: Procurement, Production, Warehousing, Transportation Systems, and the management of their.
- Customer service Global Management
- Process management
- Demand Planning
- Global purchasing and procurement strategy
- Global manufacturing strategy
- Global distribution strategy
- Global Systems and Supply Chain Strategy
- Budget construction of supply chain areas
On-campus Methodology
The teaching methodology used in the on-campus modality is divided into four steps for each of the sessions that make up the subjects of the program:
- Students must prepare at home the previous tasks of the session recommended by the teacher: reading an article, watching a video, solving a practical case or exercise, etc. In this way, the student prepares the topic of the session and acquires prior knowledge that will allow him to take better advantage of the session together with the teacher and the rest of the classmates.
- The teacher dedicates the first part of the session to working on the concepts related to the theme of the day, encouraging debate and discussion among the students, taking advantage of the fact that they have prepared the previous tasks and are based on prior knowledge.
- The teacher dedicates the second part of the session to the analysis, debate and resolution of the practical case or exercise proposed in the previous tasks. In this way, the concepts covered in the first part of the session are taken to a practical environment to strengthen the student's learning. It is essential that students work on the case or exercise at home to make the most of the contributions of the rest of their classmates during the second part of the session, as well as make valuable contributions to the group.
- It is recommended that students prepare at home the subsequent tasks of the session recommended by the teacher, which aim to finish consolidating the knowledge discussed and worked on in class.
Online Guided Methodology
The teaching methodology used in the online modality is based on a proprietary methodology developed by La Salle URL called SDBL (Self Directed Based Learning). SDBL is an active methodology based on situational learning and self-directed learning.
With situational learning, the student is taught, through challenges, to address real problems and situations of the company with which he can consolidate the new knowledge acquired. With self-directed learning, the student decides how to advance in their training based on their previous experience.
Weekly, the LMS (Learning Management System) platform releases the content of a new topic.
The operation of the week is as follows:
-Synchronous kick-off session:
- The teacher makes an overview of the contents and tasks that the student will find throughout the week. The objective of this meeting is to try to discover and reveal on a personal level which aspects of the week that are going to be discussed may be more difficult for the individual student.
- The professor solves possible doubts of the students about the subject of the previous week.
-Among synchronous connections:
- The students view session contents and develops the tasks entrusted to them about the topic of the week to consolidate knowledge and identify doubts.
-Synchronous session Check point:
- The professor solves any doubts that students may have about the contents of the current week.
- The professor presents additional content or practical cases, which are interesting for the students.
- The professor generates debate and discussion among the students about the content of the current week to help the students in their assimilation, therefore, improving their learning.
- The professor provides oral feedback about the deliverables registered by the students in the feedback well of the previous week, emphasizing the difficulties and errors found. This instance is for feedback only and not for qualification. The feedback is an instrument so that the students to validate with the mentor, in general terms, the resolution to the proposed tasks. In this way, the feedback wells are created thinking of giving the students an opportunity to feel the answers with the mentor. Based on the feedback provided by the mentor, the students will be able to finish developing the task and present it as a final deliverable, with the advantage of having had prior advice from the professor.
-Rest of the week:
The objective is to finish the development of the tasks of the current week from the clarifications received in the synchronous check point session to pass the exercises, tasks and / or deliverables of the topic.
It is worth mentioning that most of the time spent during this last part of the week should be spent on solving tasks and deliverables, rather than assimilating content (an aspect that should have been resolved between the kick-off and check point sessions).
The LMS platform gradually opens content (week by week) so that the whole group follows the same academic itinerary. In other words, the sequential opening of topics is done so that all students in the program are working on the same subjects simultaneously.
Face-to-face modality
The evaluation of the subject will be based on the individual performance of the student, and the grade obtained by individual or group work, according to the following distribution:
- Individual or group work 80
- Tests and exercises carried out in class and/or delivered in repositories: 20% The grade is out of 10 and is passed with a grade equal to or greater than 5.
Online Guided Modality
The evaluation is carried out based on the resolution of 4 deliverables whose weighting is as follows:
-Partial deliverables:
- Topic 1: 20%
- Topic 2: 20%
- Topic 3: 20%
-Final deliverable of the subject: 40%. The grade is about 10 and is approved with a grade equal to or greater than 5 and it is necessary to pass each deliverable separately to pass the subject. On the final deliverable, the teacher will have an interview with the student to ensure that the student has acquired the knowledge. If the student does not pass this interview, the subject will not be considered approved.
-Recovery period: The works that have not been approved in the ordinary call must be submitted, in this case, the maximum grade is a 7.
-Copying Regulations: https://www.salleurl.edu/es/normativa-de-copias
Face-to-face modality
-Test: correct answers
-In the resolution of exercises and subject works the criteria to be taken into account are:
- Understanding the situation posed
- Definition and analysis of the problems raised by the case
- Registration of the main topics
- Proposed solutions
- Realism and adequacy of the proposed solution(s)
- Argumentation of defense of the same
- Strengths and benefits of the proposal(s)
- Implications of the proposal(s) (economic and management) Online Guided Modality
- Partial and final deliverables: o Understanding the situation posed o Definition and analysis of the problems raised by the case
- Registration of the main topics
- Proposed solutions
- Realism and adequacy of the proposed solution(s)
- Argumentation of defense of the same
- Strengths and benefits of the proposal(s)
- Implications of the proposal(s) (economic and management)
Online Guided Modality
- Topic 1 Deliverable:
- Definition and explanation of strategies
- Types of supply chains and their objectives
- Priorities of each of the two actors in the ecosystem and explanation of why they establish a value chain
- Topic 2 Deliverable:
- Quality management between brander and contract manufacturer o Brander KPIs on contract manufacturing operations
- Budgetary control between the two actors: should it exist? and if so how it would be done
- Topic 3 Deliverable:
- Innovations described in the review document
- Is the brander/contract manufacturing ecosystem an innovation? What kind and what does it bring?
- Risks of this partnership and mitigation plans
- Entregable final:
- Understanding the situation posed
- Definition and analysis of the problems raised by the case
- Registration of the main topics
- Proposed solutions
- Realism and adequacy of the proposed solution(s)
- Argumentation of defense of the same
- Strengths and benefits of the proposal(s)
- Implications of the proposal(s) (economic and management)
-La gestión por procesos, José Antonio Pérez Fernández de Velasco, ESIC
-The Purchasing Chessboard: 64 Methods to Reduce Costs and Increase Value with Suppliers (2009) (Inglés) de Christian Schuh (Autor), Joseph L. Raudabaugh (Autor), Robert Kromoser (Autor), Michael F. Strohmer (Autor) y Alenka Triplat (Autor). Editorial Springler.
-Purchasing and Supply Chain Management, Van Weele, A. (2014) Cengage, 6ª edición
-Sustainable Procurement in Supply Chain Operations (2020), 1ª edición. Edited By Sachin K. Mangla, Sunil Luthra, Suresh Kumar Jakhar, Anil Kumar, Nripendra P. Rana.
-Sourcing Portfolio Analysis: Power Positioning Tools for Category Management & Strategic Sourcing (2014), by Andrew Cox.
-Gestión de Compras en la empresa. Ander Errasti. Ed. Pirámide.
-Gestión de Compras. Negociación y estrategias de aprovisionamiento. Ed. Fundación Confemetal.
-Optimizando las compras. Las claves de una negociación eficaz. Roger Perrotin y Pierre Heusschen. Ed. Gestión 2000.
-Rapid-Response Capability in Value-Chain Design', (2002) MIT Sloan Management 2000.
-Reshoring and Insourcing: Drivers and Future Research Directions'. Foerstl, Kai & Kirchoff, Jon & Bals, Lydia. (2016). International Journal of Physical Distribution & Logistics Management. 46. forthcoming. 10.1108/IJPDLM-02-2015-0045.
-E- book: Master Data Management https://landings.powerdata.es/ebook-mdm-creacion-de-una-estrategia-de-datosmaestros-para-impulsar-los-resultados-de-negocio
-E-book: Las cuatro herramientas estrella del Data Management https://landings.powerdata.es/las-4-herramientas-estrella-del-data-management-ebook
-Control presupuestario: Planificación, elaboración y seguimiento del presupuesto, Lluis Muñiz, Bresca, 2009
-How to buid a successful Customer Service Department https://www.cleverism.com/how-to-build-successful-customer-service-department/
-Gestión por procesos, http://www.youtube.com/watch?v=aA07Lu5h3js&list=PLFR07VIxRJstUFYheeo72- T8ss2X94cti Euskalit Kudeaketa Aurreratua
-Identifying supply risk for better demand planning, https://demandplanning.com/2020/10/07/identifying-supply-risk-for-better-demand-planning/
-Global Sourcing: 5 ways to make global sourcing a success, https://www.thebalance.com/global-sourcing-5-ways-to-make-global-sourcing-a-success1953496
-Distribución y Logística, www.youtube.com/watch?v=JnV4g5I5jMA