Syllabus
PROGRAM |
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1. INTRODUCTION General introduction to the context and the need for continuous improvement systems:
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2. DEFINE THE PROBLEM Define the project objective based on customer needs:
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3. MEASURE THE CURRENT STATE Identification of data to quantify the problem:
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4. ANALYZE THE CAUSES Analyzing data to identify the causes of the problem:
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5. IMPROVE THE OUTCOME Define the necessary actions to generate a positive change in the process:
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6. CONTROL THE PROCESS Introduction of routines and follow-ups necessary to maintain improvement:
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