Two fundamental pillars of the e-commerce value proposition are convenience and a good experience that materialize with the most operational part, preparation and delivery.
The design of the network, type and location, capacities and resilience, mechanization and automation, as well as the technology adapted to the value proposition are the differentiating factors of an efficient customer experience.
In this online masterclass, Marco Urios, Chief Customer Officer at Grupo Dia, will talk to us about the keys to creating a successful ecommerce network focused on the customer.
Keynote speaker
Marco Urios
Chief Customer Officer at Grupo DIA
senior executive with experience in organizational transformation and international operations. He describes himself as customer obsessed, data driven, innovative, with a proven track record in complex transformations and executing successful business strategies that exceed sales and profit targets.