Description
The subject introduces students in the role that IS (Information Systems) and ICT (Information and Communications Technologies) plays in organizations, mainly in companies. IS/ICT concepts are studied, as its management in companies, the business strategy in relation to IS/ICT, system architectures, applications of business management, the importance of the e-business in companies and its relationships with clients, suppliers, partners and employees, and finally the globalization impact in the IS/ICT management. We will work with study cases of companies where the IS/ICT are in use.
Type Subject
Primer - Obligatoria
Semester
Second
Course
1
Credits
5.00
Previous Knowledge

None

Objectives

The main goal of the subject is to place students in context of organizations or companies where they will work, and in their activity to integrate the IS/ICT in business processes of the company to improve the efficiency of this one, as well as the competitive position in the industry sector.

It is also intended that students will know the components of IS/ICT management, both internal aspects of the company (organization, persons, economic resources, etc.) and externals (industry sector aspects, ICT market, etc.), in order that IS/ICT investments and expenses will be optimized.

All this concentrates on the following objectives to be achieved for students with the subject:

1.- To know the IS/ICT role in the organizations and its influence in the competitive strategy of companies.

2.- To understand system architectures of the companies and relationship with their clients, suppliers, partners and employees, as well as the use of Internet resources to create an e-business collaborative environment.

3.- To know ERP, SCM, CRM, e-Commerce and DSS solutions.

4.- To know IS/ICT planning and implementation processes in the companies.

5.- To understand IS/ICT management challenges in the business environment.

Contents

Content block 1. Concepts and background
1. Information Systems in the company
The components of Information Systems
Concept of Information System
Types of Information Systems
The perspective of systems of Information Systems
Resources and activities related to Information Systems
2. Compete with Information Systems
Competitive strategy and Information Systems
Competitive forces
Value chain and Information Systems
IT Usage to achieve competitive advantages
3. Enterprise Systems
Transversal business applications
Integration of business applications
Systems of transaction management
Systems of business collaboration
4. Functional Systems
Marketing systems
Manufacturing systems
System for human resources management
Accounting and financial systems
Content block 2. Applications and systems for business management
5. Systems for customer management
What is CRM?
Phases of CRM
Benefits and risks of CRM
Trends of CRM
6. Integrated systems of business management
What is ERP?
Benefits and risks of ERP
Trends of ERP
7. Systems of supply chain management
What is SCM?
The role of SCM
Benefits and risks of SCM
Trends of SCM
8. Electronic commerce
Introduction to electronic commerce
Field of electronic commerce
Basic process of electronic commerce
Processes of electronic payment
9. Applications of e-commerce
Trends in the applications of e-commerce
B2C
B2B
Marketplaces
10. Systems for management
Trends for supporting the decision made
Types of DSS systems
EIS
Systems for knowledge management
Content block 3. Challenges for management
11. Strategic planning
Planning of the organization
Planning of IT in the business
Identification of IT and business strategies
Application development
12. Challenges of security, ethics and social in IT
Security challenges
Ethic responsibility
Inappropriate use of IT
Privacy
13. Security management in IT
Security tools
Security in informatics installations
Information audit
14. IT management
Introduction to IT management
IT arquitecture
Information systems management
Problems in IT management

Methodology

Information Systems subject is based on the book `Management Information Systems´ written by James O´Brien and George Marakas.

To support the learning of the students, in the course is proposed questions about the content and about the case studies. The questions will be uploaded in Moodle platform, whereas most of the cases will be from the book (each case per session will be mentioned in Moodle platform), students have to submit the questions about the content and about the case study.

Both learning activities have to be done in groups of 3 or 4 students enrolled in the subject, in order to teamwork enrich the individual learning process.

Evaluation

- Conceptual evaluation (A). It is based on three partial exams which they are going to be done in concrete sessions. The partial exams failed (<50/100) will be able to retaken in the final exam. And if the final exam is failed (<50/100), then student will have to retake the extraordinary exam.
- Participation in the discussions (B).
- Questions about the content of each session (C).
- Questions about the case study for each session (D). If the average of the marks of the case study is failed (<50/100), then the students will have to deliver and to defend orally a summary of the failed case studies.

Evaluation Criteria

1. To know the IS/ICT role in the organizations and its influence in the competitive strategy of companies (A, B, C, and D).
2. To understand system architectures of the companies and relationship with their clients, suppliers, partners and employees, as well as the use of Internet resources to create an e-business collaborative environment (A, B, C, and D).
3. To know CRM, ERP, SCM, e-Commerce and DSS solutions (A, B, C, and D).
4. To know IS/ICT planning and implementation processes in the companies (A, B, C, and D).
5. To understand IS/ICT management challenges in the business environment (A, B, C, and D).

Basic Bibliography

Management Information System
James A. O´Brien, George M. Marakas
8th. Edition, Year 2008
Mc. Graw-Hill International Edition
ISBN: 0-07-3511544

Additional Material

Management Information Systems
K. Laudon & J. Laudon
Pearson Education, Inc. New Jersey
9th Ed 2006
ISBN: 0-13-153841-1