Online Course in ICT Services Management with ITIL 4 Certification

Add value to the company through ICT solutions that properly combine People, Processes and Technology, and become certified in the ITIL 4 Foundation.

Nid: 20402

In the ICT Services Management Course you will acquire the following skills:

  • To apply methodologies, frameworks and standards of ICT service management.
  • To identify the gap between the technological and service vision, as well as understand the relevant aspects in the realization of a value proposition of ICT services.
  • To understand the organizational structures necessary for the management of ICT services.
  • To be familiar with the main concepts proposed by the new ITIL 4 version.
  • To analyse some of the practices proposed by the new ITIL 4 model.
  • To have selection criteria for the definition of a service management project.
  • You will acquire the knowledge to access ITIL 4 Foundation professional certification, official exam included in the course.