Online Course in ICT Services Management with ITIL 4 Certification

Add value to the company through ICT solutions that properly combine People, Processes and Technology, and become certified in the ITIL 4 Foundation.

Nid: 20402

Goals

In the ICT Services Management Course you will acquire the following skills:

To apply methodologies, frameworks and standards of ICT service management.
To identify the gap between the technological and service vision, as well as understand the relevant aspects in the realization of a value proposition of ICT services.
To understand the organizational structures necessary for the management of ICT services.
To be familiar with the main concepts proposed by the new ITIL 4 version.
To analyse some of the practices proposed by the new ITIL 4 model.
To have selection criteria for the definition of a service management project.
You will acquire the knowledge to access ITIL 4 Foundation professional certification, official exam included in the course.

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Contact and Help

Clara Martin Manzano

+34932902406

+34637833669

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The data controller is FUNDACIÓ PRIVADA UNIVERSITAT I TECNOLOGIA (FUNITEC) The purpose is to send information about FUNITEC about the activities, services and initiatives organised by La Salle Campus Barcelona. The data will be processed with the consent of the interested party. They will not be communicated to other parties. You may access the data, rectify it, delete it, request the limitation of its processing or object to it. You can consult additional information by following this link.

BASIC INFORMATION ON PROTECTION OF PERSONAL DATA
The data controller is FUNDACIÓ PRIVADA UNIVERSITAT I TECNOLOGIA (FUNITEC) The purpose is to send information about FUNITEC about the activities, services and initiatives organised by La Salle Campus Barcelona. The data will be processed with the consent of the interested party. They will not be communicated to other parties. You may access the data, rectify it, delete it, request the limitation of its processing or object to it. You can consult additional information by following this link.